What do you think is the best online form builder for the utility industry in 2025? With so many options available, finding the right tool can make all the difference in efficiency, compliance, and customer service.
The utility industry runs on accurate data. Without it, efficiency takes a hit, compliance gets tricky, and customer service suffers. But outdated paper forms and clunky digital tools slow things down, leading to delays, miscommunication, and errors.
An advanced online form platform offers a way out. They automate workflows, integrate with your systems, and capture real-time data—even offline. Below, we compare the best online form maker for the utility industry to help streamline operations and guide you in creating a simple utility form using one of the top solutions.
The 12 best online form builders for utility companies
TIGER FORM
TIGER FORM, also known as QR TIGER’s Form Generator, is an advanced form maker that allows users to create customized forms with integrated QR codes. This feature lets respondents access forms quickly by scanning the QR code, enhancing user engagement and response rates. The platform offers a variety of customizable fields, including multimedia options, allowing for the creation of tailored forms suitable for diverse data collection needs.
Additionally, TIGER FORM provides performance tracking analytics, enabling users to monitor form submissions, scans, and respondent engagement effectively. This combination of features makes it particularly beneficial for utility companies aiming to efficiently collect data from field operations or customer feedback.
Why do utility companies benefit from TIGER FORM?
Utility companies often face challenges efficiently collecting data from field operations and customer interactions. TIGER FORM addresses these challenges by providing a streamlined solution that combines form creation with dynamic QR code integration.
For instance, utility companies can embed QR codes on information sheets or customer energy bills, allowing consumers to scan the code and access detailed information about their energy usage. This approach enhances customer engagement and reduces the need for physical documentation.
Additionally, TIGER FORM facilitates asset tracking and management by enabling field personnel to scan QR codes placed on equipment to access maintenance records or report issues in real time. This capability improves operational efficiency and ensures timely responses to maintenance needs.
| Best for | Unique features | Pricing |
| Mobile Accessibility | • Bulk QR form generation• Guided workflows and in-form resources• Real-time data collection | • Offers free plan with limited scope• Ranging from $24-$113, tiered plans per month• Offers enterprise plan for larger scale |
How do you create a basic service request form with TIGER FORM?
Step 1
Create your form using an online form builder or a pre-made template.
Step 2
Ensure all necessary fields are included. For a service request form, you might add fields for account name, account number, service request details, and other relevant information.
Step 3
Customize your form by adding your logo and adjusting colors to align with your branding. Preview and finalize it before proceeding.
Step 4
Generate a QR code for your form and personalize it to fit your needs.
Step 5
Export the QR code in your preferred format for single or multiple uses.
Step 6
Distribute the QR code through materials or your help page, making it easy for customers to scan and access the form.
Step 7
Monitor scans and submissions via the dashboard, using analytics to optimize and refine your form as needed.
Pronto Forms
ProntoForms, now operating as TrueContext, is a Canadian software company specializing in low-code development platforms for creating mobile business applications. Founded in 2001 in Ottawa, Canada, by Alvaro Pombo and Kevin McGuire, the company initially operated under the name TrueContext Mobile Solutions before rebranding to ProntoForms, and later reverting to TrueContext in November 2023.
Its low-code platform lets field workers easily collect and send data in real-time, replacing paperwork with mobile apps. This makes it perfect for inspections, service requests, and safety audits.
By integrating seamlessly with existing systems, TrueContext helps utility companies streamline workflows, improve efficiency, and make better decisions on the go. It’s an ideal tool for any utility team looking to automate and optimize field operations.
| Best for | Unique features | Pricing |
| Field workers | • Low-code platform• Integration with field service management systems• Mobile app for field data collection | • Essential: $25/month (annual billing)• Advanced: $45/month (annual billing)• Enterprise: Custom pricing |
Google Forms
Google Forms is a free, easy-to-use tool that can help utility companies streamline their data collection method without the hassle. Whether you’re gathering service requests, tracking outage reports, or collecting customer feedback, its simple drag-and-drop interface makes form creation a breeze.
You can add multiple-choice questions, checkboxes, dropdowns, and even file uploads to capture the necessary information. It also offers conditional and branching logic, so you can show or hide questions based on responses. But keep in mind that it’s pretty basic compared to a more advanced form maker. However, other options are needed for complex workflows or automation.
That said, Google Forms syncs effortlessly with Google Sheets, making real-time data analysis and reporting smooth and straightforward. For utility providers already using Google Workspace, it’s a no-brainer. Whether for internal safety checks, customer surveys, or field inspections, Google Forms helps you get the job done—efficiently and at zero cost.
| Best for | Unique Features | Pricing |
| Practicality | • Collaborative features with the Workspace suite, especially Google sheets | Totally free |
Formstack
Formstack is a powerful tool that helps utility companies streamline data collection and automate workflows—all without writing a single line of code. Its drag-and-drop makes it easy to create custom forms for service requests, incident reports, and customer feedback, while features like conditional logic ensure forms adapt based on user responses.
Security is a big plus with Formstack, as it meets compliance standards like HIPAA and GDPR. It also integrates smoothly with back-end systems and cloud services, making automation seamless and reducing manual work. Whether you’re looking to digitize paperwork or improve operational efficiency, Formstack offers a secure, all-in-one solution for utility companies.
| Best for | Unique features | Pricing |
| Field service management | • HIPAA & GDPR compliance | • Starting plan: $83/month (annual billing) • Suite: $250/month (annual billing) • Custom pricing for the Enterprise plan |
SurveyPlanet
SurveyPlanet makes it easy for utility companies to create and analyze surveys without limitations. Even on the free plan, you can build unlimited surveys with unlimited questions—perfect for gathering customer feedback, conducting internal assessments, or managing large-scale data collection.
With over 90 pre-written survey templates, getting started is quick and hassle-free. This form software also supports custom themes, so you can add branding and keep surveys looking professional. To personalize the survey experience, we have the question branching that helps guide respondents based on their answers.
SurveyPlanet is a solid choice for utility companies that need a flexible, cost-effective way to gather insights from customers and employees. Plus, its ability to handle high response volumes makes it great for large-scale feedback initiatives.
| Best for | Unique features | Pricing |
| Makin customer surveys and employee feedback | • Unlimited surveys and questions• Question branching | • Free tier (with limitations)• Pro: 20/month or 180/year (16% savings)• Enterprise: $350/year |
Ninja Forms
Ninja Forms is a highly flexible WordPress plugin that makes it easy for utility companies to create and customize forms without any coding. Whether you need simple contact forms or more advanced applications like utility service requests, outage reports, or customer feedback forms, its drag-and-drop builder simplifies the process.
What sets Ninja Forms apart is its extensive library of add-ons, allowing seamless integration with CRMs, email marketing platforms, and automation tools. It’s also developer-friendly, offering hooks and filters for deeper customization.
Unlike some “free” plugins that constantly push upgrades, Ninja Forms provides a genuinely useful free version loaded with features. For utility companies using WordPress, it’s a reliable, scalable, and cost-effective way to build forms that improve customer engagement and streamline operations.
| Best for | Unique features | Pricing |
| Best for integrations | • Extensive add-ons • CRM and email marketing integrations | • Free tier • Plus plan: $59/year • Pro plan: $119/year • Elite plan: $299/year • Add-ons available separately |
WPForms
WPForms is a beginner-friendly WordPress plugin that makes form creation effortless. It is perfect for utility companies looking to embed service requests, contact, or customer service feedback forms for utilities on their websites. With pre-built templates and a responsive design, forms look great on any device.
Smart conditional and branching logic lets you create dynamic, personalized forms while built-in spam protection keeps submissions clean. WPForms also supports conversational and landing page-style forms, making customer interactions more engaging and efficient.
If you’re after a no-fuss, user-friendly form maker with customization options, WPForms is a solid choice.
| Best for | Unique features | Pricing |
| Responsive design | • Conversational forms • WordPress dashboard integration | • Basic plan: $39/yearly • Plus plan: $79/yearly • Pro plan: $159/yearly • Elite plan: $239/yearly |
Woorise
Woorise isn’t just another builder—it’s a complete engagement platform designed for high-converting, interactive campaigns. While most form tools focus on simple data collection, Woorise specializes in viral giveaways, quizzes, calculators, and payment-integrated forms, making it ideal for businesses that need more than just surveys.
What makes Woorise unique? It’s unlike standard builders out there. Woorise offers built-in viral mechanics, allowing users to create referral-based contests and social sharing campaigns effortlessly. Its interactive calculators (like energy savings estimators) and gamified quizzes help businesses educate and engage users, not just collect data. Plus, Woorise supports Stripe, PayPal, and Square payments directly in forms, turning simple surveys into revenue-generating tools.
For utility companies, Woorise goes further by enabling automated outage reporting, energy-saving challenges, and rebate program sign-ups—all with real-time analytics to track engagement.
| Best for | Unique features | Pricing |
| Surveys and Lead Generation | • Wide variety of languages, including RTL languages • Multiple pop-up types and embeds | • Basic plan: $23 monthly • Grow plan: $39 monthly • Pro plan: $79 monthly |
ClickUp Forms
While ClickUp is best known as a project management powerhouse, its Forms feature turns it into a dynamic data collection tool—seamlessly connecting submissions to tasks, workflows, and automation. Unlike generic form makers, ClickUp Forms directly integrates with your workspace, making it ideal for teams that need structured, action-oriented data rather than just surveys.
Most form tools stop at data collection. But ClickUp automates the next steps. From Submission-to-Task Automation, Workflow Triggers to Embedding. For teams already using ClickUp, this eliminates manual data entry and turns forms into productivity engines.
Why your team should rely on ClickUp forms?
Forms aren’t just for surveys—they’re the starting point of workflows. ClickUp excels here by Centralizing Requests, prioritizing with custom fields, and allowing live collaboration.
| Best for | Unique features | Pricing |
| Project management | • Built-in triggers• Team collaborations | • Free tier • Unlimtied plan: 7$ monthly per user • Business plan: 12$ monthly per user • Custom pricing for enterprise plan |
Tally
Tally is an innovative form platform that simplifies the creation of online forms, offering a user experience akin to editing a document. Users can effortlessly build forms by typing questions directly onto the platform, eliminating the need for coding skills.
Tally provides unlimited forms and submissions for free, adhering to fair usage guidelines. Advanced features include adaptive logic, payment collection, file uploads, and electronic signatures.
For utility companies, Tally’s straightforward interface and powerful capabilities make it an excellent choice for gathering customer feedback, processing service requests, and conducting internal assessments.
| Best for | Unique features | Pricing |
| Most intuitive forms | • Document-like form creation | • Free tier • Pro plan: $24 monthly • Business plan: $74 monthly |
Fillout
Fillout is a comprehensive, no-code builder designed to facilitate the creation of customized forms, surveys, and quizzes with ease. Its intuitive drag-and-drop interface allows users to incorporate over 50 customizable field types, including text boxes, radio buttons, and file uploads, enabling the development of forms tailored to specific needs.
Additionally, Fillout offers extensive integration capabilities with platforms such as Airtable, Notion, and Google Sheets, streamlining data collection and management processes.
The platform also provides robust customization options, enabling users to align forms with their brand identity through custom themes and logos and even hosting forms on custom domains.
For utility companies, Fillout’s features can be particularly advantageous in creating forms for customer feedback, service requests, and internal assessments, ensuring efficient data collection and workflow automation.
| Best for | Unique features | Pricing |
| AI-powered form generation | • 50+ customizable field types • Custom branding• AI form generator | • Free tier• Starter plan: $15 monthly• Pro plan: $40 monthly • Business plan: $75 monthly |
Forminator
Forminator is a versatile and easy-to-use WordPress plugin by WPMU DEV, perfect for utility companies looking to create and integrate various forms on their websites. With its drag-and-drop visual builder, you can quickly set up everything from contact forms and service requests to payment forms and interactive quizzes. It even supports payment options like PayPal and Stripe, making it ideal for handling transactions directly on your site.
The plugin offers advanced features such as adaptive logic, multi-page forms, and custom CSS, so you can create highly personalized and interactive forms to meet your exact needs. While the tool is user-friendly, it also allows you to customize forms to match your company’s design and functionality requirements.
Forminator also has pre-designed templates and various advanced fields, like file uploads and date pickers. Plus, it integrates smoothly with services like Mailchimp, Zapier, and Google Sheets, helping automate workflows and improve efficiency.
It’s especially handy for utility companies for customer feedback, service requests, and internal assessments, offering features like GDPR compliance and anti-spam protection to ensure secure and reliable data collection.
| Best for | Unique features | Pricing |
| WordPress Users | • Advanced real-time calculation fields • WordPress dashboard integration | • Free version available • Pro version with additional features available through WPMU DEV membership |
What makes a great form maker for utility service companies?
Selecting the right data collection system is about finding the right tool for the job. Just as you wouldn’t use the wrong tool for electrical work, your solution should be built to handle the realities of utility operations. If you’re considering an online form maker, here are the key factors to weigh in your decision:
- A field-ready, mobile-friendly system is essential. Utility teams work on-site, not in offices, so offline access, QR code functionality, and app-based workflows can streamline data capture and eliminate paperwork.
- Automation and seamless integration reduce manual effort. Whether it’s syncing reports with dispatch teams, feeding data into management systems, or triggering real-time alerts, a well-connected system ensures efficiency by turning raw inputs into actionable insights.
- Security and compliance are non-negotiable, especially when dealing with sensitive customer information. Meeting industry standards like GDPR or HIPAA helps safeguard data and maintain regulatory compliance.
- Cost considerations also play a role. While free or entry-level solutions can work for simple needs, a scalable system ensures that growing operational demands don’t lead to excessive costs or unnecessary features.
- Beyond just collecting data, the right system should also provide real-time insights, helping teams track crew efficiency, monitor service requests, and identify patterns—allowing for smarter, faster decision-making.
- Finally, usability is key. If a system requires extensive training just to input basic information, it becomes a burden rather than a solution. An intuitive interface with customizable templates and drag-and-drop functionality can keep operations running smoothly without added frustration.
The Bottom Line: What’s the best online form builder for the utility industry
Choosing the right form tool depends on what best fits your workflow. If your team is always on the move and needs quick access to forms via QR codes, TIGER FORM keeps things smooth with real-time tracking. Looking for something simple and budget-friendly? Google Forms is a no-fuss option that works effortlessly within Google Workspace.
For field-heavy operations that require offline access and mobile data capture, ProntoForms (TrueContext) steps up with specialized support. On the other hand, if security and automation are top priorities, Formstack delivers compliance-ready features and powerful integrations.
WordPress users can keep things simple with Ninja Forms or WPForms, both offering drag-and-drop simplicity. And if engagement is your game, Woorise brings interactive elements like quizzes and payment options to the mix.
In the end, finding the best online form builder for the utility industry comes down to your needs—whether it’s cost-effectiveness, field efficiency, or seamless integration. Each platform has its strengths, so it’s just a matter of what clicks best for your utility company.
FAQs
Can I embed forms on my website or share them via email?
Yes, you can easily embed forms on your website by copying the HTML code provided by your builder and pasting it into your website’s code. You can also share forms directly via email by sending a link to the form, allowing recipients to access and fill it out online.
Can I collect payments through an online form?
Yes, you can. Many online form makers allow you to integrate payment processors like PayPal, Stripe, or others, enabling you to collect payments through your forms. This is useful for things like orders, donations, or event registrations.
Can I use an online form maker without coding knowledge?
Absolutely! Most online form makers are designed to be user-friendly and require no coding knowledge. You can simply drag and drop fields, customize the design, and set up your form without needing any technical skills.
What is conditional logic, and how does it work in online forms?
Conditional and branching logic lets you customize your form’s behavior based on users’ responses. For example, if someone selects “Yes” to a question, you can show or hide additional questions based on that answer. This helps make the form more personalized and efficient.
How can I prevent spam submissions on my online forms?
To prevent spam, you can use CAPTCHA (e.g., Google reCAPTCHA) to ensure that only real users submit forms. Additionally, setting up email verification or using form field validation can reduce spam submissions.