{"id":1559,"date":"2025-02-18T03:16:50","date_gmt":"2025-02-18T03:16:50","guid":{"rendered":"https:\/\/www.form-qr-code-generator.com\/blog\/?p=1559"},"modified":"2025-11-06T09:10:52","modified_gmt":"2025-11-06T09:10:52","slug":"customer-service-feedback-form-for-utilities","status":"publish","type":"post","link":"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/","title":{"rendered":"Customer Service Feedback Form for Utilities: Ultimate Guide"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1701\" height=\"850\" src=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities.webp\" alt=\"Customer scanning feedback QR code\" class=\"wp-image-1595\" srcset=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities.webp 1701w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities-300x150.webp 300w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities-1024x512.webp 1024w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities-768x384.webp 768w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/Tiger-Form-feedback-form-for-Utilities-1536x768.webp 1536w\" sizes=\"(max-width: 1701px) 100vw, 1701px\" \/><\/figure>\n\n\n\n<p>Gathering utility service feedback becomes easier with the right customer service feedback form for utilities. It\u2019s not just about asking for a simple opinion; it&#8217;s about gathering real, actionable insights that can shape your service and drive improvements.<\/p>\n\n\n\n<p>The last thing you want is to create an unsuitable generic form. A utility feedback form must be thoughtfully designed and include key details that help you understand exactly how your customers feel.<\/p>\n\n\n\n<p>In this blog, we&#8217;ll cover the essential elements, questions, fields, and how to implement a customer service feedback form that delivers valuable insights. From the right questions to the best way to collect and analyze responses, we\u2019ll cover everything you need to know.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_68_1 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#The_role_of_service_feedback_in_the_utilities_industry\" title=\"The role of service feedback in the utilities industry\">The role of service feedback in the utilities industry<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Elements_of_customer_service_feedback_form_for_utilities\" title=\"Elements of customer service feedback form for utilities\">Elements of customer service feedback form for utilities<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#1_Account_Number\" title=\"1. Account Number\">1. Account Number<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#2_Rating_scale\" title=\"2. Rating scale\">2. Rating scale<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#3_Contact_information\" title=\"3. Contact information\">3. Contact information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#4_Comments_section\" title=\"4. Comments section\">4. Comments section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#5_Question_types\" title=\"5. Question types&nbsp;\">5. Question types&nbsp;<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#%E2%80%A2_Multiple-choice_questions\" title=\"\u2022 Multiple-choice questions\">\u2022 Multiple-choice questions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#%E2%80%A2_NPS_Net_Promoter_Score_questions_to_assess_customer_loyalty\" title=\"\u2022 NPS (Net Promoter Score) questions to assess customer loyalty\">\u2022 NPS (Net Promoter Score) questions to assess customer loyalty<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#%E2%80%A2_Open-ended_questions\" title=\"\u2022 Open-ended questions\">\u2022 Open-ended questions<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#6_Checkbox_consent_for_follow-up\" title=\"6. Checkbox consent for follow-up\">6. Checkbox consent for follow-up<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#7_Recent_Interaction_Details\" title=\"7. Recent Interaction Details\">7. Recent Interaction Details<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Evaluation_areas_and_questions_in_a_customer_service_feedback_form_for_utilities\" title=\"Evaluation areas and questions in a customer service feedback form for utilities\">Evaluation areas and questions in a customer service feedback form for utilities<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#1_Billing_and_payment\" title=\"1. Billing and payment&nbsp;\">1. Billing and payment&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#2_Service_Reliability\" title=\"2. Service Reliability\">2. Service Reliability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#3_Customer_service_interaction\" title=\"3. Customer service interaction\">3. Customer service interaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#4_Communication_channels\" title=\"4. Communication channels\">4. Communication channels<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#5_Overall_experience\" title=\"5. Overall experience\">5. Overall experience<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#How_to_implement_a_simple_utility_survey_process\" title=\"How to implement a simple utility survey process\">How to implement a simple utility survey process<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#1_Start_with_a_clear_goal\" title=\"1. Start with a clear goal\">1. Start with a clear goal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#2_Timing_your_feedback_request\" title=\"2. Timing your feedback request\">2. Timing your feedback request<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#3_Choose_the_Right_Tools\" title=\"3. Choose the Right Tools\">3. Choose the Right Tools<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#How_to_create_a_QR_feedback_form_for_utilities\" title=\"How to create a QR feedback form for utilities\">How to create a QR feedback form for utilities<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_1\" title=\"Step 1\">Step 1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_2\" title=\"Step 2\">Step 2<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_3\" title=\"Step 3\">Step 3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_4\" title=\"Step 4\">Step 4<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_5\" title=\"Step 5\">Step 5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Step_6\" title=\"Step 6\">Step 6<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#4_Make_the_process_worthwhile\" title=\"4. Make the process worthwhile\">4. Make the process worthwhile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#5_Analyze_and_act_on_the_gathered_data\" title=\"5. Analyze and act on the gathered data\">5. Analyze and act on the gathered data<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Tips_when_creating_customer_service_feedback_form\" title=\"Tips when creating customer service feedback form\">Tips when creating customer service feedback form<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Sample_utility_feedback_form_template\" title=\"Sample utility feedback form template\">Sample utility feedback form template<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Benefits_of_using_QR_code_forms_for_utility_customer_feedback\" title=\"Benefits of using QR code forms for utility customer feedback\">Benefits of using QR code forms for utility customer feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-service-feedback-form-for-utilities\/#Make_feedback_collection_easy_with_mobile-friendly_forms\" title=\"Make feedback collection easy with mobile-friendly forms\">Make feedback collection easy with mobile-friendly forms<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_role_of_service_feedback_in_the_utilities_industry\"><\/span><strong>The role of service feedback in the utilities industry<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A feedback form for utilities provides insightful information about preferences, areas for development, and customer happiness.<\/p>\n\n\n\n<p>This enables companies to increase utility customer satisfaction, make wise decisions, and cultivate loyalty. Businesses use this data to make informed improvements, from streamlining billing processes to enhancing support interactions.<\/p>\n\n\n\n<p>By analyzing customer feedback, companies can make smarter decisions, improve their services, and build loyalty by addressing customer needs effectively. This form is a bridge to understanding customer expectations and staying competitive in the market.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Elements_of_customer_service_feedback_form_for_utilities\"><\/span><strong>Elements of customer service feedback form for utilities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Knowing the core elements of a feedback form is key to creating a form that actually works. It helps you collect the right kind of data to understand what your customers need and where you can improve.<\/p>\n\n\n\n<p>Below are the elements of a customer feedback form that work together to create an effective feedback system:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Account_Number\"><\/span><strong>1. Account Number<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Adding the account number to the feedback form lets utility companies to link feedback directly to specific customer accounts.<br><br>This ensures that the feedback is associated with the correct service history, helping the company identify trends or issues specific to individual customers or regions. It also makes follow-up easier, as the company can reference the account for a more personalized response.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Rating_scale\"><\/span><strong>2. Rating scale<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The rating scale is essential in customer service feedback forms as it allows customers to indicate their level of satisfaction, typically ranging from 1 (least satisfied) to 5 (most satisfied).&nbsp;<\/p>\n\n\n\n<p>The Likert scale, a specific type of rating scale, gauges attitudes by rating statements on a scale from Strongly Agree to Strongly Disagree.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Contact_information\"><\/span><strong>3. Contact information<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For the &#8220;Contact Information&#8221; section, include fields for phone, email, and name when confidentiality isn&#8217;t a concern. Keep it simple and user-friendly.<\/p>\n\n\n\n<p>You might also want to ask customers what their preferred contact mode is to make future communications easier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Comments_section\"><\/span><strong>4. Comments section<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Encourage feedback by including a section asking customers to provide any further remarks or recommendations about their experience. This feedback form for utilities template is much like an <a href=\"https:\/\/www.form-qr-code-generator.com\/blog\/audience-feedback-form\">audience feedback form<\/a> since it allows customers to share their opinions comprehensively.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Question_types\"><\/span><strong>5. Question types&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%80%A2_Multiple-choice_questions\"><\/span>\u2022 Multiple-choice questions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1701\" height=\"850\" src=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection.webp\" alt=\"QR code form for feedback\" class=\"wp-image-1594\" srcset=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection.webp 1701w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection-300x150.webp 300w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection-1024x512.webp 1024w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection-768x384.webp 768w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/QR-code-form-builder-with-multiple-selection-1536x768.webp 1536w\" sizes=\"(max-width: 1701px) 100vw, 1701px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/article\/multiple-choice-questions.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Multiple-choice questions<\/a> provide respondents with structured possibilities, facilitating analysis. To collect a range of input, it is crucial to offer a variety of alternatives, such as &#8220;very unsatisfied,&#8221; &#8220;very satisfied,&#8221; &#8220;satisfied,&#8221; &#8220;neutral,&#8221; and &#8220;unsatisfied.&#8221;<\/p>\n\n\n\n<p>To keep things clear, use concise language and ensure there are enough options to prevent people from being overwhelmed with choices.<\/p>\n\n\n\n<p>For instance, when assessing the quality of the service, provide alternatives ranging from &#8220;excellent&#8221; to &#8220;poor&#8221; for a thorough evaluation.<\/p>\n\n\n\n<p><em><strong>Advice:<\/strong> To obtain insightful information, ensure the multiple-choice questions related to your company. Provide impartial, well-rounded alternatives to promote truthful answers.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%80%A2_NPS_Net_Promoter_Score_questions_to_assess_customer_loyalty\"><\/span>\u2022 <strong>NPS (Net Promoter Score) questions to assess customer loyalty<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>NPS questions ask customers how likely they are to recommend a company or product on a scale of 0-10. It helps businesses gauge customer loyalty and satisfaction. Scores are grouped into promoters, passives, and detractors, offering valuable insights into areas needing improvement or reinforcement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%80%A2_Open-ended_questions\"><\/span>\u2022 <strong>Open-ended questions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>These questions allow customers to provide detailed, unrestricted feedback in their own words. They capture in-depth insights, suggestions, and specific concerns that multiple-choice questions may not cover.&nbsp;<\/p>\n\n\n\n<p>Open-ended responses give businesses the opportunity to understand the &#8220;why&#8221; behind customer satisfaction or dissatisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Checkbox_consent_for_follow-up\"><\/span><strong>6. Checkbox consent for follow-up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Including a checkbox for customers to consent to follow-up ensures that businesses can reach out if needed for further clarification or questions. It\u2019s a simple and clear way to get permission before contacting customers again.&nbsp;<\/p>\n\n\n\n<p>This feature not only shows that you value the customer\u2019s input but also helps gather more precise or expanded feedback to improve your services. Keep the wording clear and allow customers to easily opt in or opt out as they prefer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Recent_Interaction_Details\"><\/span><strong>7. Recent Interaction Details<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tracking when and why customers reach out to customer service helps you understand their experience better. Ask for details like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reason for contact (billing inquiry, service issue, general question, etc.)<\/li>\n\n\n\n<li>Date of contact<\/li>\n\n\n\n<li>Representative\u2019s name (if known)<\/li>\n<\/ul>\n\n\n\n<p>These give you a clearer picture of their recent experience, making it easier to address any issues or improvements that need attention. Plus, they help ensure that the feedback is relevant to the customer&#8217;s most recent <a href=\"https:\/\/www.zendesk.com\/blog\/5-ways-customer-interaction-can-improve-business\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">interactions<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Evaluation_areas_and_questions_in_a_customer_service_feedback_form_for_utilities\"><\/span><strong>Evaluation areas and questions in a customer service feedback form for utilities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1701\" height=\"850\" src=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback.webp\" alt=\"Feedback form scanned from receipt\" class=\"wp-image-1596\" srcset=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback.webp 1701w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback-300x150.webp 300w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback-1024x512.webp 1024w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback-768x384.webp 768w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-bill-with-QR-code-for-customer-feedback-1536x768.webp 1536w\" sizes=\"(max-width: 1701px) 100vw, 1701px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Billing_and_payment\"><\/span><strong>1. Billing and payment&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How satisfied are you with the accuracy of your recent electricity, water, or gas bills?<\/li>\n\n\n\n<li>How easy is it to understand the breakdown of charges on your utility bill?<\/li>\n\n\n\n<li>How satisfied are you with the various payment options (e.g., online, autopay, in-person)?<\/li>\n\n\n\n<li>How would you rate the timeliness of receiving your monthly utility bills?<\/li>\n\n\n\n<li>Are the payment methods offered (e.g., online payment portals) secure and easy to use?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Service_Reliability\"><\/span><strong>2. Service Reliability<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How often do you experience interruptions in your utility services (e.g., power outages, water supply disruptions)?<\/li>\n\n\n\n<li>How quickly are service interruptions (e.g., electricity outages or water supply issues) usually resolved?<\/li>\n\n\n\n<li>How satisfied are you with notifications about planned outages or unexpected disruptions?<\/li>\n\n\n\n<li>How satisfied are you with the clarity and frequency of updates during a utility service interruption?<\/li>\n\n\n\n<li>How would you rate the quality of the service restoration process after an outage?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Customer_service_interaction\"><\/span><strong>3. Customer service interaction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How easy is contacting your utility provider\u2019s customer service for issues like billing, outages, or account management?<\/li>\n\n\n\n<li>How would you rate the professionalism and knowledge of the utility service representative you last spoke with?<\/li>\n\n\n\n<li>How satisfied were you with the resolution provided for your recent inquiry or complaint about your utility service?<\/li>\n\n\n\n<li>How satisfied are you with the response time when reporting service issues like power outages or water pressure problems?<\/li>\n\n\n\n<li>How well does the customer service team explain solutions or next steps regarding your utility-related concerns?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Communication_channels\"><\/span><strong>4. Communication channels<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How satisfied are you with the communication methods available to you (phone, email, online portal)?<\/li>\n\n\n\n<li>Do you prefer to receive updates regarding your account via email, text message, or phone call?<\/li>\n\n\n\n<li>How satisfied are you with the clarity of information provided through communication channels?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Overall_experience\"><\/span><strong>5. Overall experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How satisfied are you with the communication methods offered by your utility provider (e.g., phone, email, mobile app, or online portal)?<\/li>\n\n\n\n<li>How effective are the notifications or updates you receive about service changes, outages, or billing?<\/li>\n\n\n\n<li>Which method of communication (email, text, phone call, app notification) do you prefer for receiving updates about your utility services?<\/li>\n\n\n\n<li>How satisfied are you with the level of detail provided in utility company announcements or notifications?<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_implement_a_simple_utility_survey_process\"><\/span><strong>How to implement a simple utility survey process<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Collecting feedback doesn\u2019t have to feel like a chore\u2014it\u2019s a two-way conversation between you and your utility customers. When done right, a simple feedback process can make customers feel heard, valued, and more connected to your brand.<\/p>\n\n\n\n<p>Now comes the fun part: putting it into action. But how do you make sure it\u2019s simple and effective? Let\u2019s walk through the steps to implement a simple feedback process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Start_with_a_clear_goal\"><\/span><strong>1. Start with a clear goal<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Remember the evaluation areas and questions we talked about above? Use those as your guide to define what you want to achieve with this feedback process.&nbsp;<\/p>\n\n\n\n<p><em>Are you trying to improve outage communication?&nbsp;<\/em><\/p>\n\n\n\n<p><em>Or maybe you want to make your billing process less confusing?&nbsp;<\/em><\/p>\n\n\n\n<p>Keep that goal front and center as you design your process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Timing_your_feedback_request\"><\/span><strong>2. Timing your feedback request<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Timing is key when requesting feedback, so try to reach out when the <a href=\"https:\/\/blog.hubspot.com\/service\/what-is-customer-experience\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">customer experience<\/a> is still fresh in customers&#8217; minds. Avoid requesting feedback during high-stress situations, such as during an active outage, and wait until the issue has been resolved.&nbsp;<br><br>Here are some ideal moments to ask for feedback:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After a service call or outage resolution<\/li>\n\n\n\n<li>Upon receiving their monthly bill (a great place for a QR code!)<\/li>\n\n\n\n<li>Following an interaction with customer service<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Choose_the_Right_Tools\"><\/span><strong>3. Choose the Right Tools<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>After creating your utility survey form, the next step is delivering it effectively. While options like embedded URLs exist, the key is making it easy for customers to respond\u2014lengthy links aren\u2019t always ideal.<\/p>\n\n\n\n<p>This is where QR forms shine. They let users instantly access and complete feedback forms by scanning a code with their smartphones. Now, you might be wondering how to create a QR-powered feedback form. No worries\u2014here are the steps to create a QR feedback form for utilities:<\/p>\n\n\n<div class=\"wp-block-ub-how-to ub_howto\" style=\"\" id=\"ub_howto_06db17a9-5c27-461a-9930-86f0b746d580\"><h2><span class=\"ez-toc-section\" id=\"How_to_create_a_QR_feedback_form_for_utilities\"><\/span>How to create a QR feedback form for utilities<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Creating a QR-based feedback form is a simple way for utility teams to collect customer insights with less friction. If you&#8217;re exploring how to create a feedback form with QR code, the process is straightforward. Here&#8217;s how to set it up, step by step:<\/p><ul class=\"ub_howto-step-display\" style=\"list-style: none;\"><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step0\"><span class=\"ez-toc-section\" id=\"Step_1\"><\/span>Step 1<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Create your feedback form using a <a href=\"https:\/\/www.form-qr-code-generator.com\">form QR code<\/a> or a pre-made form template. Make sure all essential fields are included.<\/p><\/li><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step1\"><span class=\"ez-toc-section\" id=\"Step_2\"><\/span>Step 2<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Add your logo and adjust the colors to match your branding. Preview and finalize your form.<\/p><\/li><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step2\"><span class=\"ez-toc-section\" id=\"Step_3\"><\/span>Step 3<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Generate and customize the QR code for your form.<\/p><\/li><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step3\"><span class=\"ez-toc-section\" id=\"Step_4\"><\/span>Step 4<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Export the QR code in the format you need, whether for single or multiple uses.<\/p><\/li><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step4\"><span class=\"ez-toc-section\" id=\"Step_5\"><\/span>Step 5<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Share the QR code in your marketing materials or online so customers can easily scan and access the form.<\/p><\/li><li class=\"ub_howto-step\" style=\" list-style: none;\"><h4 id=\"step5\"><span class=\"ez-toc-section\" id=\"Step_6\"><\/span>Step 6<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Track form scans and submissions through the dashboard. Use analytics to make updates as needed.<\/p><\/li><\/ul><div class=\"ub_howto-yield\" style=\"\"><h3><\/h3><\/div>\n\t\t\t<\/div><script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"http:\/\/schema.org\",\n\t\t\"@type\": \"HowTo\",\n\t\t\"name\": \"How to create a QR feedback form for utilities\",\n\t\t\"description\": \"Creating a QR-based feedback form is a simple way for utility teams to collect customer insights with less friction. If you're exploring how to create a feedback form with QR code, the process is straightforward. Here's how to set it up, step by step:\",\n\"step\": [{\"@type\":\"HowToStep\",\"name\":\"Step 1\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Create your feedback form using a <a href=\\\"https:\/\/www.form-qr-code-generator.com\\\">form QR code or a pre-made form template. Make sure all essential fields are included.\"}]}\n,{\"@type\":\"HowToStep\",\"name\":\"Step 2\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Add your logo and adjust the colors to match your branding. Preview and finalize your form.\"}]}\n,{\"@type\":\"HowToStep\",\"name\":\"Step 3\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Generate and customize the QR code for your form.\"}]}\n,{\"@type\":\"HowToStep\",\"name\":\"Step 4\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Export the QR code in the format you need, whether for single or multiple uses.\"}]}\n,{\"@type\":\"HowToStep\",\"name\":\"Step 5\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Share the QR code in your marketing materials or online so customers can easily scan and access the form.\"}]}\n,{\"@type\":\"HowToStep\",\"name\":\"Step 6\",\"image\":\"\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"Track form scans and submissions through the dashboard. Use analytics to make updates as needed.\"}]}\n],\"yield\": \"\",\n\t\"image\": \"\"}<\/script>\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Make_the_process_worthwhile\"><\/span><strong>4. Make the process worthwhile<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>How? Consider offering a small token of appreciation in exchange for their feedback, such as a discount on their next bill or a simple, heartfelt \u201cthank you.\u201d<br><br>Let\u2019s be honest\u2014people lead busy lives, and requesting feedback requires their valuable time. A thoughtful incentive can go a long way in showing your gratitude and encouraging their participation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Analyze_and_act_on_the_gathered_data\"><\/span><strong>5. Analyze and act on the gathered data<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Once feedback and data come in, you can use them to create an improvement plan or adjust your utility business. Track total scans and submissions over time, know which devices are being used, and pinpoint locations.<br><br>Data tracking helps you spot trends, see what\u2019s working, and make better decisions. This data is important, specifically in <a href=\"https:\/\/www.form-qr-code-generator.com\/blog\/energy-sector-reporting\">energy sector reporting<\/a> to monitor consumption, ensure compliance, and optimize operations.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tips_when_creating_customer_service_feedback_form\"><\/span><strong>Tips when creating customer service feedback form<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Keep it concise to encourage completion and save time.<\/li>\n\n\n\n<li>Use clear language to ensure questions are easy to understand.<\/li>\n\n\n\n<li>Mix question types by combining rating scales and open-ended questions for varied feedback.<\/li>\n\n\n\n<li>Offer anonymity to make customers feel comfortable providing honest feedback.<\/li>\n\n\n\n<li>Use a consistent rating scale for easier comparison and analysis of feedback.<\/li>\n\n\n\n<li>Ask specific questions to gather detailed feedback on key service aspects.<\/li>\n\n\n\n<li>Include open-ended questions to gather comments and suggestions.<\/li>\n\n\n\n<li>Regularly analyze feedback to improve services based on customer input.<\/li>\n\n\n\n<li>Use skip logic to make the form more relevant by directing customers to different questions based on their previous answers.<\/li>\n\n\n\n<li>Test for Mobile-Friendly Design, ensure your form is easy to complete on mobile devices for better accessibility.<\/li>\n\n\n\n<li>Include clear and brief instructions on how to fill out the form, especially if you use different question formats.<\/li>\n\n\n\n<li>Send a thank-you message or confirmation after the form submission to show appreciation.<\/li>\n\n\n\n<li>Create a QR-powered form using an online form builder to make it easier for customers to access and complete the form with a simple scan.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sample_utility_feedback_form_template\"><\/span><strong>Sample utility feedback form template<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1701\" height=\"850\" src=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service.webp\" alt=\"Sample QR utility form template\" class=\"wp-image-1597\" srcset=\"https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service.webp 1701w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service-300x150.webp 300w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service-1024x512.webp 1024w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service-768x384.webp 768w, https:\/\/www.form-qr-code-generator.com\/blog\/wp-content\/uploads\/2025\/02\/utility-form-for-customer-service-1536x768.webp 1536w\" sizes=\"(max-width: 1701px) 100vw, 1701px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_using_QR_code_forms_for_utility_customer_feedback\"><\/span><strong>Benefits of using QR code forms for utility customer feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Feedback QR codes offer numerous benefits. Here are a few reasons why QR forms are better for your business:<\/p>\n\n\n\n<p>\u2022 <strong>Saves time &amp; effort<\/strong><br>Allow participants to quickly access feedback forms with a simple scan of a QR code, eliminating the need for logins and ensuring a contactless experience.<\/p>\n\n\n\n<p>\u2022 <strong>Enhances engagement<\/strong><br>QR codes can connect to multimedia content like videos or images, enriching the feedback process and providing more context for participants.<\/p>\n\n\n\n<p>\u2022 <strong>Access anywhere<\/strong> as QR codes are scanable anytime, anywhere, making it easier for participants to engage without the hassle of manually entering URLs.<\/p>\n\n\n\n<p>\u2022 <strong>Personalized interaction<\/strong>&nbsp;<br>QR codes enable tailored surveys such as a <a href=\"https:\/\/www.form-qr-code-generator.com\/blog\/customer-engagement-form\">customer engagement form<\/a> based on participant data, providing deeper insights and improving overall feedback quality.<\/p>\n\n\n\n<p>\u2022 <strong>Flexible distribution<\/strong> since QR codes can be placed on various digital and physical platforms, making reaching customers across multiple touchpoints possible.<\/p>\n\n\n\n<p>\u2022 <strong>Boosts customer experience<\/strong> by streamlining the feedback process, making it more convenient and less time-consuming for participants to share their thoughts.<\/p>\n\n\n\n<p>\u2022 <strong>Streamlines customer support<\/strong> as QR codes make it easier for customers to instantly access support forms or resources with a simple scan, improving responsiveness.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_feedback_collection_easy_with_mobile-friendly_forms\"><\/span><strong>Make feedback collection easy with mobile-friendly forms<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Understanding what makes a customer service feedback form for utilities effective is key to improving it. A simple, accessible design that gathers valuable insights helps build stronger customer relationships.<\/p>\n\n\n\n<p>QR forms make this even easier. They allow customers to share feedback instantly, boosting response rates and providing better data for decision-making.<\/p>\n\n\n\n<p>By applying these best practices and leveraging QR codes, you can save time, improve contextual awareness, and enhance flexibility. This ultimately boosts customer satisfaction and drives business growth. Start creating a free feedback form for utilities today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gathering utility service feedback becomes easier with the right customer service feedback form for utilities. It\u2019s not just about asking [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":1595,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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